Contact Us
Orders are processed typically within 2 business days, Monday through Friday (excluding weekends and holidays) from our distribution center in Phoenix, Arizona in the USA. **During the holiday season, processing and shipping times may be extended by up to 4 business days. Delays are to be expected.
Once an order is placed, it cannot be modified.
Coupon codes must be applied at checkout and cannot be applied retroactively. Only one coupon code may be used per order, including VIP Reward codes.
Promotions and sale coupon codes are only valid during the specified promotional period.
Free shipping on USA orders over $50 (excluding taxes). Orders under $50 within the USA will incur a flat-rate shipping fee of $6. If a coupon code reduces the order total below $50, shipping fees will apply.
Standard orders within the USA are shipped via USPS, with estimated delivery times of 3-7 business days. These times are not guaranteed, and delays due to unforeseen circumstances are beyond our control.
Expedited orders include 2-Day and Overnight delivery options via UPS/FedEx. To ensure the fastest processing, orders must be received in our system by 11:00 AM MST. Orders placed after 11:00 AM MST will require an additional business day. PO box and Saturday deliveries are not available.
International orders are shipped via UPS/FedEx and may be subject to import duties, taxes, and/or customs fees upon reaching the destination country. These charges are levied by the government of the receiving country and are not included in the shipping fee. Customers are fully responsible for paying any such fees. Antler Farms® has no control over the assessment or amounts of these charges and strongly encourages customers to understand and comply with their country’s importation regulations.
Additionally, Antler Farms® is not liable for any delays, confiscations, or rejections of shipments by customs authorities in the destination country. In the event that an international order is refused due to non-payment of customs fees or for any other reason, the customer will be responsible for both the original shipping costs and the return shipping charges.
If your country is not listed on the checkout page under 'Delivery Country/Region,' we do not offer shipping to your region, and do not have an alternative solution.