Orders are processed and shipped on weekdays (Monday – Friday) from our distribution center in Phoenix, Arizona, USA, excluding weekends and holidays.
Within the USA: standard orders are processed within 1-2 business day and ship via USPS. Delivery time varies depending on location (typically 3-7 business days), these are estimates and are not guaranteed. We offer expedited 2-Day and Overnight delivery service via UPS; these services are delivered Monday - Friday and rates are calculated at checkout. For the fastest delivery expedited orders need to be received no later than 11:00am MST. Expedited orders received after 11:00 AM MST, will take an additional business day to process. We do not offer Saturday delivery and UPS does NOT deliver to PO boxes.
Outside the USA: we offer international shipping to the following countries: Canada, New Zealand, Singapore, Japan, China, Hong Kong, India, American Samoa, Guam, Puerto Rico, U.S. Virgin Islands, Cambodia, Indonesia, Laos, Malaysia, Philippines, South Korea, Taiwan, and Thailand.
International orders may be subject to import duties and/or taxes upon reaching the destination country. Customers are responsible for payment of any such import duties and/or taxes. These costs are levied by the government of the receiving country, we do not have control over their assessment or their specific amounts, nor are they included in the shipping fee. In the event of refusal to pay customs fees, resulting in the return of an order, the customer will be charged for both the returned shipping and the original shipping costs.
We do not ship to: Australia, Mexico, the United Kingdom and all countries in Europe due to custom regulations that block the shipment of our products at entry.