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How can we help?
Find quick answers about orders, shipping, and rewards below. Click a question to view the answer, or use the contact form if you need more help.
Do you ship to my country?
Available destinations are listed under Delivery Country/Region at checkout. If your country is not listed, we do not ship there and cannot arrange an alternative shipping option.
Can I order directly from New Zealand?
All orders ship from our distribution center in Glendale, Arizona, USA. We do not have a distribution center in New Zealand or offer local shipping or pickup.
Can I change or cancel my order?
Orders cannot be modified after placement. Cancellation requests may be considered but are not guaranteed.
I forgot my discount code. Can you add it?
No. We cannot add a discount after an order has been placed. All coupon codes, including VIP Rewards codes, must be manually entered at checkout.
When will my order ship?
Orders are typically processed within two business days, Monday–Friday, excluding holidays. During the holiday season, processing and shipping may take up to four additional business days.
How much is shipping within the USA?
Standard shipping is free on orders of $50 or more after discounts and before taxes. Orders below $50 have a $6 shipping fee. Standard shipments may be handled by USPS or DHL, with DHL shipments typically transferred to USPS for final delivery. Delivery is estimated at 3–7 business days after shipment and is not guaranteed. Alaska, Hawaii, and other offshore destinations may take longer.
Can I get my order faster?
For USA orders, UPS/FedEx two-business-day and overnight options are available. The processing cutoff is 10:00 AM MST on business days; orders received afterward require an additional business day. Expedited delivery is unavailable to PO boxes or on Saturdays.
Will I have to pay customs fees on an international order?
International orders ship via FedEx. Customers are responsible for confirming import eligibility and paying any duties, taxes, and customs fees. These charges are not included in shipping costs. If an international shipment is refused or returned, both original and return shipping charges will be deducted from the refund.
How do I earn and use VIP Rewards points?
After activating your VIP Rewards account, earn 10 points for every dollar spent. Redeem 2,500 / 5,000 / 10,000 points for $25 / $50 / $100 reward coupon codes. Unused points expire after six months without qualifying rewards activity. Make a purchase or redeem points to keep your remaining points active for another six months. See our VIP Rewards Program for full details.
Can I return or exchange my order?
All sales are final. Due to food and health safety concerns, we do not accept returns, exchanges or issue refunds.
For complete policies, review our Terms and Conditions.
Still need assistance? Use the form below or email info@antlerfarms.com. Include your order number for order inquiries. Customer support is available by email only.